Terms and Conditions
our attitude
Urban Attitude's online store is protected by a series of technical devices that include firewalls, encryption software, virus protection and SSL software. We do our utmost to protect the information you give us.
Whilst we take care to ensure our system is virus free it is your responsibility to scan for viruses in messages you receive.
When ordering from Urban Attitude's online store you may need to provide us with information such as your name, address, phone number, email address and credit card details. We respect your privacy and give you our undertaking not to disclose your personal information to third parties, other than those such as credit card providers or delivery companies who perform functions on our behalf.
We will however pass on information to the relevant authorities in the case of suspected unauthorised credit card use or other fraudulent activity, as is our obligation.
If you are under 18 we are happy to take your orders so long as you have parental consent.
Unless you request otherwise we may contact you in the future to make you aware of special offers or new product.
getting attitude
We undertake to keep all product information up to date but do not guarantee that all descriptions and prices are current, complete or free of errors.
When you place an order with Urban Attitude's online store it is an offer to purchase from us. We confirm receipt of your offer by return email. Please note that this does not confirm our acceptance of your offer in any way. Your offer will be accepted when payment is made in full, product availability is confirmed, and the order is deemed to be a valid one. We do reserve the right not to provide goods or to cancel orders at our discretion, and will not be held responsible for any loss or damage that might result.
You can cancel an order by contacting us on 03 9525 5977, or emailing us at sales@urbanattitude.com.au. We will happily accept your cancellation if the product has not been sent from our premises. If the goods have been processed, paid for, and sent by us we will not accept you cancellation but are happy to accept the goods back as a "return". Please refer to "giving back attitude" for our return policy.
giving back attitude
If you are unhappy with a product or have simply changed your mind we are happy to exchange it for you. There are exceptions to this policy which include clothing, hair accessories and earrings, cosmetics and pampering products, baby's bottles and dummies, videos, CD's and DVD's.
We will only accept the return of a product if it is unused, undamaged, its packaging is intact, and you send it back within 30 days. It is your obligation to pay for and ensure the safe return of the product to us. In the case of exchanges the replacement products will be sent to you at your expense.
We offer refunds or replacements on faulty or damaged goods that are returned
to us within 30 days of receipt of the goods. In the case of faulty or damaged
products Urban Attitude will refund the cost of goods and delivery fees, or
in the case of replacement will return the goods to you free of charge. Product
faults that occur after this 30 days are covered by normal warranty conditions
that differ between products.
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We and the delivery services we utilise undertake to deliver product promptly, efficiently and in good condition. If goods are damaged or lost in transit we will replace them at our cost. We will not however be held liable for any loss or damage resulting from late or lost deliveries.
Please be careful when providing us with the delivery address. If the address is incorrect and we have to dispatch the goods again then you will be charged a further delivery fee.
more attitude
You agree to indemnify Urban
Attitude, its staff and service providers from any claim, loss or expense that
arises from your use of Urban Attitude's online store, or those incurred by
a third party as a result of your use of Urban Attitude's online store. You
also agree to indemnify Urban Attitude, its staff and service providers against
all costs associated with you, or a third party, taking any legal action, refraining
from taking legal action, or instituting any legal proceeding.