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Delivery

 

PLEASE NOTE: This policy is only valid for online purchases via www.urbanattitude.com.au

Urban Attitude chooses to use Australia Post for all of our shipping needs providing customers with high quality mail and parcel services within Australia and around the world.

All orders are dispatched within 3 working days of placing your order unless specified otherwise by one of our customer service representatives. If there is a delay caused for any reason you will be notified via phone or email prior to us sending your goods.

Urban Attitude also offers an express post service for Australian customers only.

We recommend choosing express post if you need the item within a short amount of time, as it guarantees a fast delivery. 

To guarantee an easy and quick delivery, we recommend sending your order to your office or somewhere where there will be someone to receive it between 9am – 5pm Monday to Friday. If there is no one at the delivery address, your order may be sent to the nearest post office where you will need to sign to pick it up.

Alternatively, you can specify in the delivery details to leave the parcel in a safe place with no signature required. If the later is chosen, no responsibility will be taken from Urban Attitude or Aus Post for stolen goods.

Double–check you have given complete and correct address details, including a company name where relevant, and at least one contact telephone number.

Should you have any queries regarding delivery please contact us directly.

Phone: 03) 9037 6000

Email: customerservice@urbanattitude.com.au

Express Delivery

Urban Attitude offers express shipping for an additional fee of $15. If an order is received before midday Monday-Friday, we will express post your order on the same day. If your order is placed after midday or over the weekend, your order will be sent the following working day. Express Post is an overnight postage service to locations within the Express Post Network, so it should be received the day after we post it. Express Post may take longer to some regional areas.

Premium Shipping

For heavy and larger items we charge a premium shipping rate. These charges will be added in the checkout page of the website.
Please note this is not an express shipping option.

Australian Deliveries

Free shipping for all orders over $95!

All Australian deliveries will be charged at a rate of $11.95 for standard delivery. Some items shown incur additional postage charges due to their weight and/or size. These charges will be added in the checkout page of the website and will incur and additional charge.

For all orders over $95 we’ll send you the items free from shipping charges. The free shipping offer is for a standard post service, not express post.

New Zealand Deliveries

Free Shipping for all orders over $200!

Urban Attitude uses Registered Post when delivering to New Zealand. Please allow 7-10 working days for your order to get to you.

All New Zealand deliveries will be charged at a rate of $19.95 for standard delivery. Some items shown incur additional postage charges due to their weight and/or size. These charges will be added in the checkout page of the website and will incur and additional charge of $29.95.

For all orders over $200 we’ll send you the items Free from shipping charges.

International Deliveries

Free Shipping for all orders over $300!

Urban Attitude uses Registered Post when delivering to internationally. Please allow 7-21 working days for your order to get to you.

All International deliveries will be charged at a rate of $39.95 for standard delivery. Some items shown incur additional postage charges due to their weight and/or size. These charges will be added in the checkout page of the website and will incur and additional charge of $49.95.

For all orders over $300 we’ll send you the items Free from shipping charges.

 

Important information about delivery times

All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Urban Attitude. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email or phone of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment.